On Friday I thought I was going to die! I was in between preparing tax returns and my computer told me my tax software had an update (had been telling me for 30 minutes in fact) so I said the dreaded (OK). The update hung up in the middle and it was affecting all the laptop systems. Super slow, could access the internet but things would hang up, and I couldn’t restart or shutdown. A computer friend of mine once told me if you can get your computer in safe mode you can usually get any hungup software to finish up, but I couldn’t do anything. I finally thought of (after 3 hours, I had to drive all over Southern Cal on Friday to clients) turning the laptop over and taking the battery out, unplugging it, then putting battery back in and turning on (duffus, should have thought of it earlier). It automatically went into safe mode because of how I shut it down and the software finished loading and I could reboot and everything was fine (whew!)