Hey, if you are fed up with your big bank and are planning to change, read this article first. It will give you a few pointers:
http://www.latimes.com/business/la-fi-switching-banks-20111030,0,2651355.story?page=2&utm_medium=feed&track=rss&utm_campaign=Feed%3A%20MostEmailed%20%28L.A.%20Times%20-%20Most%20E-mailed%20Stories%29&utm_source=feedburner
Now you have more info to try and make the change.