When you have a business to run, it is a constant balancing act.  There are only so many hours in the day, but you want to give great customer service.  The article below from The New York Times by Jay Goltz talks about the problems of a framing shop, but it could apply to any business:

http://boss.blogs.nytimes.com/2014/08/21/the-true-price-of-customer-service/?_php=true&_type=blogs&_r=0

I know I have had this same problem of service vs time (especially this last year as my CPA firm business has grown.)  The old addage of the three things your business can do applies too well:  You can get work done timely, you can get work done professionally, you can get work done cheaply, and you can do two out the three well.  Always remember that when your business has these problems.

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